1 : PREAMBLE
Karen Garnier, (hereinafter the ‘Seller’) manufactures and sells stationery products through its website accessible at www.royaumeduchatnoir.com. The list and detailed description of the goods offered by the Seller can be consulted on the website www.royaumeduchatnoir.com.
These general terms and conditions of sale (GTCS) govern the contractual relationship between the Royaume du chat noir, represented by Karen Garnier, registered with the RCS under Siret no. 533 452 108 00012, whose registered office is located at 239 avenue jean jaurès 69007 Lyon, and any individual or legal entity making a purchase via the www.royaumeduchatnoir.com website, hereinafter referred to as ‘the Customer’.
The purpose of these terms and conditions is to define the terms and conditions of distance selling between royaumeduchatnoir.com and the Customer, from ordering to payment and delivery.
They regulate all the steps necessary to place the order and ensure the follow-up of this order between the contracting parties.
2: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
By placing an order on the www.royaumeduchatnoir.com website, the Customer unreservedly accepts these general terms and conditions of sale. Le Royaume du chat noir reserves the right to modify these terms and conditions at any time. The applicable conditions are those in force on the date of the Customer's order.
The Customer declares that he/she is at least 18 years old and has the legal capacity or holds parental authorisation to place an order on the site.
3 : DELIVERY
The products ordered are sent to the delivery address indicated by the customer when placing the order. The customer therefore undertakes to indicate in his/her order an address to which delivery can be made during working hours.
If the customer is absent at the time of delivery, the carrier will leave a delivery notice for collection of the parcel at the post office.
Available items take 5 to 10 days for home delivery in mainland France.
In accordance with the Chatel law, your order will be dispatched within a maximum of 30 working days from receipt of payment.
Shipping times correspond to the time taken by the seller to process and send the order. Delivery times correspond to the time taken by the carrier to deliver the order.
The shipping and delivery times given on the site are for information purposes only and do not bind the seller in any way to a deadline. royaumeduchatnoir.com shall in no event be held liable for the consequences of any delay in delivery.
To track your current order, you can consult the online order tracking system or contact customer service in the ‘contact us’ section.
4: THE ORDER
The products offered for sale are those listed on the site on the day the buyer consults the site.
Products are offered for sale while stocks last.
In the event of an error concerning the availability of an ordered product, the seller will inform the buyer by e-mail as soon as possible.
The buyer will have the option of replacing the product with another of equivalent quality and price, or cancelling the order.
The order can only be registered on the site if the user has clearly identified himself by entering his e-mail address and password, which are strictly personal to him.
Any order implies acceptance of the prices and description of the products available for sale.
The products offered for sale are described and presented as accurately as possible. In the event of error or omission in this presentation, royaumeduchatnoir.com cannot be held liable. The photographs and texts illustrating the products are for information purposes only and are not contractually binding.
However, royaumeduchatnoir.com reserves the right to cancel any order from a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
Once the order has been validated, royaumeduchatnoir.com will send the buyer a confirmation e-mail to the e-mail address indicated when the order was placed.
5: VALIDATION AND ACCEPTANCE
You declare that you have read and accept these terms and conditions of sale before placing your order.
The validation or payment of your order therefore implies acceptance of these ‘general conditions of sale’ in their entirety.
The data recorded by royaumeduchatnoir.com constitutes proof of all transactions between the site and its customers.
The site will archive purchase orders and invoices on a reliable and durable medium constituting a true copy in accordance with the provisions of Article 1348 of the Civil Code. royaumeduchatnoir.com's records will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
6: PRICES
Product prices are indicated in euros (€) including all taxes (TTC), excluding delivery costs. Le Royaume du chat noir reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the rates in force at the time the order is validated.
7 : PAYMENT
Payment is due immediately upon ordering, including for pre-ordered products. Customers may pay for their order by credit card, PayPal or any other payment method offered on the site. Le Royaume du chat noir uses a secure payment system to protect the Customer's information.
7.1. Payment by PayPal
When validating their order, Customers must enter their PayPal e-mail address and their PayPal password. If the Customer does not already have a PayPal account, they will be directed to a PayPal account creation page at the time of payment, enabling them to benefit from this payment method.
8: AVAILABILITY
Products and their prices are valid as long as they are visible on the site.
Availability is indicated for each product. This information is valid at the time the page you are viewing is displayed. This information is updated in real time. Adding a product to your basket constitutes a temporary reservation with no commitment on your part. This reservation is valid throughout your visit to the royaumeduchatnoir.com website.
In the event that products ordered are unavailable, royaumeduchatnoir.com will inform the customer, who will be reimbursed without delay and no later than 30 days following payment of the sums paid for the order.
9: RIGHTS AND WITHDRAWAL
In accordance with article L.121-21 of the French Consumer Code, the non-professional Customer has the legal right to withdraw from this Contract, without giving any reason, within a period of fourteen (14) calendar days following the date of receipt of the Products. On expiry of this withdrawal period, and except in cases of force majeure, it is expressly agreed between the parties that the Product may not be reimbursed by the Vendor. The Seller wishes to point out that the provisions relating to the withdrawal period set out in consumer law do not apply to contracts concluded between professionals.
The exercise of the right of withdrawal shall result in the reimbursement of any sums that may have been paid by the Customer to the Vendor, without undue delay and, in any event, no later than fourteen (14) days from the date on which the Vendor is informed of the Customer's decision to withdraw from the Contract. The Vendor will refund the Customer free of charge using the same means of payment that the Customer used for the initial transaction, unless expressly agreed otherwise at a later date.
Return postage shall be paid by the Customer. Goods must be returned in their original packaging with a copy of the invoice. Any Products used or damaged by the Customer will not be exchanged.
In the event of a request for a refund, the Seller will acknowledge receipt of the request and will comply with it as soon as possible. The Customer notes that the reimbursement made to his/her bank cards is subject to the technical time limits imposed by the payment service provider, which are generally of the order of a few days (indicative time limit of 8 days), which may vary depending on the particular case. In the event of non-receipt of the returned payment after 8 days, the Customer undertakes to inform the Vendor so that the Vendor can trace the origin of any problem.
To exercise the right of withdrawal, you must notify us of your decision by e-mail to karendeco.garnier@yahoo.fr.
The returned item must be in its original packaging. Items should be returned to the following address Mme karen Garnier 2 impasse du cerisier 43140 St Victor-Malescours.
10: RETURNS, AUTHORISATION
You will be issued with a returns authorisation upon simple request by e-mail.
This request must indicate the order concerned, list the products and quantities you wish to return and, if you wish, the reason(s) for the return.
Returns must be made exclusively to royaumeduchatnoir.com. Products must be in their original condition, dry, clean, complete and accompanied by a copy of the return authorisation.
Items returned by a customer that are incomplete, damaged or soiled will not be reimbursed. These products will then remain at the disposal of the customer, who may ask to have them returned.
Any delivery costs will then be borne by the customer.
11: LIABILITY
royaumeduchatnoir.com undertakes to describe the products sold on the royaumeduchatnoir.com website with the utmost accuracy.
However, royaumeduchatnoir.com may not be held liable in the event that non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or in the event of force majeure as defined by French case law.
royaumeduchatnoir.com shall not be held liable for non-performance of the contract entered into in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications. royaumeduchatnoir.com shall not be held liable for any indirect damage as a result of this operating loss, loss of profit, loss of opportunity, damage or expenses.
Similarly, royaumeduchatnoir.com may not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, external intrusion or the presence of computer viruses.
Hypertext links may lead to websites other than this one. royaumeduchatnoir.com disclaims all liability in the event that the content of these websites contravenes the legal and regulatory provisions in force.
royaumeduchatnoir.com reminds you that pursuant to Article 1124 of the French Civil Code, non-emancipated minors are incapable of entering into a contract. Consequently, requests intended for minors must be made through parental authority. In the event of accidental collection of nominative data relating to a minor, the parental authority has the capacity to oppose their conservation and/or transmission to third parties.
12 : USE OF COOKIES
Cookies are used by royaumeduchatnoir.com to :
Remember the language in which the site is displayed;
Identify a customer throughout the ordering process.
Acceptance of cookies is necessary for the royaumeduchatnoir.com website to function properly.
Refusal to install cookies on your computer may alter the functionality of the site or even prevent access to your customer account.
13: PROTECTION OF PERSONAL DATA
Le Royaume du chat noir undertakes to protect the Customer's personal data. The information collected is necessary for order management and commercial relations. It may be transmitted to companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment.
In accordance with the French Data Protection Act of 6 January 1978, the Customer may exercise his/her right of access to the file, his/her right of opposition and his/her right to rectify or delete information concerning him/her by sending a request by post to the following address: Mme karen Garnier 2 impasse du cerisier 43140 St Victor-malescours.
14 : INTELLECTUAL PROPERTY
All elements of the www.royaumeduchatnoir.com site are and remain the exclusive intellectual property of the Royaume du chat noir. No one is authorised to reproduce, exploit, rebroadcast or use for any purpose whatsoever, even partially, any elements of the site, whether software, visual or sound.
15: APPLICABLE LAW AND JURISDICTION
These general terms and conditions of sale are executed and interpreted in accordance with French law.
In the event of a dispute, the Purchaser undertakes to contact royaumeduchatnoir.com as a matter of priority in order to attempt to resolve amicably any differences that may arise between the parties.
Failing conciliation, the French courts shall have sole jurisdiction.
16: CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE
royaumeduchatnoir.com reserves the right to adapt or modify these general terms and conditions of sale at any time. In the event of modification, the general terms and conditions of sale in force on the day of the order will be applied to each order.